TotalCare

Our service is designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff.

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our NetworkCare Plan does not allow us to profit from your technology troubles in any way.

This program is ideal for business owners who:

  • Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
  • Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
  • Want to maximize the speed, availability, and performance of their network.
  • Hate dealing with–or thinking about–computer problems and other complexities of operating a computer network.
  • Don’t have the time or staff to deal with computer network maintenance.

TotalCare Level Service Includes:

  • Initial Site Survey (27-Point Network Audit):
    A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.
  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout
  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back up success and failures
  • Anti-virus protection
  • Uninterruptible Power Supply (UPS) monitoring

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly Network Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:

Network Monitoring:

  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Perform a full data restore to ensure back-ups are functioning properly
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, switches for failure or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test backup and restore data
  • In-depth review of server logs for errors and potential problems
  • Add and remove users

Additional Included Services

  • Unlimited Spam Filtering For All Users:
    Thanks to a remote filtering service we offer through Barracuda, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.
  • FREE Break-Fix Services:
    In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.
  • FREE Unlimited Help Desk Support:
    You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
  • FREE Server Restore:
    In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor only. Software and hardware costs are additional.)
  • A Preferred Client Discount of 25% on Non-Covered Technical Support:
    This includes network upgrades, special projects, or any other type of service we offer outside of this plan.
  • FREE Year-End Technology Review to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.
  • FREE Server and Workstation Loaner in the event of a workstation or server crash
  • Guaranteed 1-Hour Response to Technical Problems
  • Virus Definition and Security Patch Updates
  • Virus REMOVAL and CleaningNetwork Computer Support Quote
  • Creation of Acceptable Use Policy
  • Monthly Executive Summary Report and Daily System Status E-mail Update
  • Unlimited Software Upgrades (labor only)
  • Spyware Monitoring and Removal
  • Adding and Removing Users
  • Vendor Liaison Services

Plus, you will be covered under our 100% No-Hassle Guarantee:
We are so confident in our NetworkCare Plan program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

Pricing presented after on-site audit of network.