Progressive Office Cabling
Written by Stu Kushner

Get These 10 Benefits From a Cloud-Hosted PBX – Part 3

As previously discussed, cloud-hosted PBX systems offer many important advantages. Part 3 will discuss more benefits of a cloud-hosted PBX system.

6) Higher Quality of Service


A better Quality of Service (QOS) has resulted from greater compression rates and internet speeds. This has improved voice communication over the internet significantly. Numerous service providers now provide dedicated 4G, ADSL, or Fiber Broadband networks, meaning QoS configurations can be holistically applied, ensuring excellent quality on telephone calls.


7) Scalability


Businesses have cycles of expansion and contraction. Thus, the ability to scale up or down as determined by business conditions is a great advantage. A cloud-hosted PBX offers great scalability as your company can adjust as determined by demand. For example, seasonal businesses can provision new lines before a major event, then scale down afterward.


8) Business Continuity


A cloud-hosted PBX relies on the internet, typically managed by a service provider with redundant infrastructure that promotes business continuity. Utilizing automatic and software-based fail-over solutions, internet service providers are highly reliable. If a natural disaster strikes, backup servers can resume services within seconds.


9) Monitoring & Reporting


Cloud-hosted VoIP systems can provide real-time data. They allow for monitoring PBX activities, giving you insights regarding calls, usage, and costs via a web portal accessible on PCs or smartphones. Management can also use the information to evaluate the performance of employees on telephones by using reporting tools that collect and organize data statistically.


10) Stronger Security


Typically, cloud-hosted PBX solutions are more secure than an in-house PBX. The management of security solutions is the responsibility of the VoIP service provider. Thus, a dedicated team of professionals is in charge of installing firewalls, security patches, and software upgrades to ensure a secure and protected system.


Progressive Office Cabling


Founded in 1986, Progressive Office’s success has resulted directly from years of commitment to seeking cost-effective solutions. Progressive teams are committed to getting your data cabling, access control, and telecom systems installed and operating while minimizing disruption and downtime. Call our toll-free number (800) 614-4560 today.


About Stu Kushner

Stu Kushner earned an Engineering Degree from the University of Maryland, College Park. From there he worked at Boeing Commercial Aircraft, Hexcel Corporation and Case-Rixon as a computer design engineer and systems manager. He now works as the marketing director and project manager here at Progressive Office since its founding in 1986.