The following features are included with every Voice Plan:

  • Multiple Extensions and rollovers: Each phone has a unique number with multiple rollovers at each desk
  • Unlimited Calling: Unlimited local and long distance minutes to anywhere in the Continental US and Canada
  • Local Number Portability (LNP): Keep an existing phone number by porting it from your current provider.
  • Web-based Dashboard: Administer, configure and manage all users and phone extensions thru an easy-to-use Web interface.
  • Directory Assistance (411)
  • Emergency Service (911)

Calling Features:

  • Caller ID/On Call Waiting: Always know who’s calling before you answer.
  • Outlook Interface: Launch a call by clicking on an Outlook Contact.
  • Call Forwarding: Redirect your calls to a mobile or any other phone. Never miss a call.
  • Call Hold: Put a call on hold while you answer another call.
  • Call Transfer: Attended Transfer (alert the forwarding party) & Blind Transfer (without alerting).
  • Call Conference (Three-way calling): Add a second call to your current call.
  • Call Waiting: Be notified when someone is calling when you are already on a call.
  • Do Not Disturb: Automatically send callers straight to voicemail.
  • Call Logs: Get detailed records by extension and/or account.

Voicemail Features:

  • Password Protected Voicemail: Prevent unauthorized voicemail access.
  • Voicemail Greeting Options: Mark as Unavailable / Busy / Employee’s Name
  • Voicemail to Email: Receive voicemail as a sound file email attachment and transcribed in English.
  • Remote Access: Check your mail from your browser.
  • Multiple Mail folders: Save your old voicemails into folders.
  • Visual Waiting Indicator: Works with your IP phone’s message indicator light.

Inbox Features:

  • Single Unified Inbox Access: Manage your voice, fax, and email messages from a single email Inbox.
  • All Message Types Supported: Support for voice, fax, and email messages.
  • Access Deleted Items: Recover deleted voice and fax items from your email Inbox

Auto Attendant Features:

  • Day and Night Mode Schedule: Create unique  greetings according to time of day and day of week.
  • Dial-By-Name Directory: Callers can dial a name to get to the extension they need.
  • Virtual Departments: Set up a call group based on job functions and departments.
  • Multiple Auto Attendants: Play different greeting messages on each incoming phone number.
  • Import Greetings: Upload third-party professional greetings to use as auto attendant greetings.

Other Features:

  • Phone System Dashboard: Provides real time status of all extensions of the business phone system
  • Outlook Integration: Easy integration with Outlook. Initiate calls with Click to Dial.
  • Custom Tag: Identify origin of incoming calls by adding a tag to each phone number.
  • Voicemail Transcription: Voicemail text transcriptions and sent in an email with the attached audio file.
  • Online Backup and Storage: Receive 2 GB of space on our servers plus a backup utility program for free!
  • Cell Phone integration: Forward calls to cell phones with full PBX functionality
  • Softphone Support: Turn your laptop or computer into a phone with Counterpath Softphones.
  • Follow Me: Calls can be forwarded after ringing for a specified time interval.
  • Music on Hold: Callers hear your music or message when on hold.
  • Call Flip: Program any extension to transfer your calls to a cell phonewhile on-the-go.