data cabling,Washington DC
Written by Stu Kushner

Demand Fair Cell Phone Pricing Policies

data cabling,Washington DC, cell phone billingThis happened to me. I had an employee and he had a cell phone. Even though I warned him that he had limited minutes, he abused the privilege and he started using the phone for HOURS every day. He racked up a huge cell phone bill that topped out at over $900 for one month.

I called Sprint and I told them my story and they were willing to forgive some of the charges. But I got into a serious discussion with the service representative regarding their pricing policy. They charge $.40 a minute if I exceed my monthly limit. I understand and feel that is excessive but I accept the pricing. It is part of the agreement.

No Warning on Huge Rate Increase

In the past, on rare occasion, I have been tardy on paying my bill. And what I know is true is that Sprint will send a text message and will call if I am late. They are a communications company. So, of course, that is not surprising. But if you reach your limit on your calling plan, do they send you a text message as a warning? No. And that was the contentious point in our conversation. I had a rogue employee making long calls and pushing my bill into the stratosphere and Sprint never used their technology to send me a quick warning.

I know it is not in their best interest to warn people of an imminent 400% price increase on every call. But is it fair to not warn its customers? Is it legal? Personally, I think it is abusive. But their excuse was that “all of the carriers do it the same way.” At that point I felt like I was having a conversation with an 8 year old and needed to ask, “If your friends all jump off a cliff, will you?”

I got nowhere but I wanted to tell my story. How do you feel about this?

Feel free to leave a comment.

About Stu Kushner

Born and raised in Silver Spring, MD. Stu Kushner began his career at Boeing Commercial Aircraft and then on to Hexcel and Case/Rixon where he specialized in CAD/CAM (computer design and robotics). In 1986, he started Progressive Office. The earliest years were about networking small businesses and providing IT support. But since 2008, the company has concentrated exclusively on providing office network cabling solutions.