voip, IT support,network cabling

Seamless Communication from Anywhere with VOIP

22 Jun 2011

voip, network cabling, There is absolutely no doubt that portable forms of communication like cell phones have completely changed the way that businesses operate. A cell phone allows you to keep in contact with customers and coworkers from the road or from a hotel so you never miss an opportunity to improve your relationship, answer a question or secure a sale. By upgrading your traditional business phone system to a VOIP phone system you can take your business portability to an entirely different level though.

When you upgrade your land line based phone service to a VOIP service you can literally take your office phone with you wherever you go. If there is a broadband internet connection available at your home, at your hotel or even at your vacation rental

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Network Cabling,voip phone services

VOIP Creates Solutions to Common Problems

25 May 2011

Network Cabling,voip phone servicesOne of the biggest issues facing small businesses today is maintaining profitability in an economy that is still struggling.  It can be incredibly difficult to justify a price increase to customers who are struggling even when the cost of materials has gone up. This problem leaves businesses trying to find simple ways to cut costs in an effort to increase margins without making sacrifices that will cause quality or service to suffer.

If your business is still relying on traditional business phone service in order to connect with customers switching to VOIP service could provide the perfect avenue for reducing costs without sacrifice. VOIP business service includes all of the features that you rely on for effective connection

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Office Cabling ,Network Cabling

Saving Money by Switching to VOIP

16 May 2011

savingsYour phone system is the most prominent line of communication you’ve got to your vendors and customers and, as such, it is an integral part of your business’ success.  If you want to keep the customers that you have worked hard to attract you need a completely reliable mode of direct communication.

Fortunately you can easily offer the complete accessibility that your customers and prospect need without being at the mercy of traditional phone service providers. Traditional business phone service

Office Cabling ,Network Cabling

VOIP Phone Issues to Consider Before Switching

30 Apr 2010

Office Cabling, Network CablingI decided to research Voice Over IP (VOIP) phone for my business. It felt like the industry had reached a point where voice quality, features and price made it a smart choice. I was also very frustrated about my phone bill from Verizon. They were charging me for calls to Annapolis and when I called to ask them about it they gave me some double-talk about Latas or Stratas. I told the operator to "get real". Do they really expect businesses to pay a premium for in-state calls? OK. We aren't in Maryland. But Annapolis is only 45 minutes away. I guess they feel like they might have an advantage with call quality or service. Or maybe they think people want to work with a big name company.

Well, I decided to call on my old friend, Allen Kadis of EMC. Allen has a lot of experience with VOIP and small businesses. He immediately recommended Vocalocity. So, I did some more research and they received good reviews for service and price. I also learned that there is a bit of a price war going on in the VOIP phone industry. It seems that there might be too many players for the market. And VOIP phone companies just handle the phone traffic and do not make their own phones. So, you buy industry standard phones and pick your carrier. It is a very competitive industry.

So, I chose Vocalocity and got my phones in the mail in about 2 days. I was very excited because I would have a phone that I could take anywhere and that had auto-attendant and other great business features. Actually, it seems to have all of the features of a standard business phone system. I plugged it in and it worked. I was very impressed. But then I started experiencing some problems with the service. I found that about 1 out of every 5 calls would lead to the caller not being able to hear my voice. So, I called in to Customer Service and was told that I might need an adjustment to my firewall settings.

The technician worked remotely and eventually gave up. She told me to get a technician on-site to make the changes. I called back a few days later and was told that my firewall was too old and would not work at all. So, I removed the firewall. Well, that just made my phone worse. That made it so that the phone once and disconnect. I called in again to Vocalocity and was told that my router was also too old and that it was incompatible with VOIP.

So, I ordered a new D-Link Router for $45 (including shipping) and plugged it in. That made my VOIP phone die. I had "No Service" on the phones. No dial tone. No ringing. Nothing. When I called into Customer Service they told me to get Verizon (my Internet Service Provide) to "bridge my router". So, I called Verizon and I spent about an hour working with them to change the settings in my  modem and my new router. I was told by Vocalocity that this would be the last step. But after the bridging process I still had "No Service" on all of my phones. Grrrrrrr.

Now this was my 3rd day without a business phone. All of our calls were being forwarded to my cell phone. I called Customer Support and Jack Jackson spent about 45 minutes gettings the phones corrected to communicate with our new "bridged router". Jack was very helpful, knowledgeable and patient. And he got our phone system working.

The lesson I would like to share with you is this.

Switch to VOIP. You will save a lot of money and you will get MORE features than you have now. And the sound quality is excellent. But before committing to a VOIP phone system, make sure you tell them the make and model of your router, firewall and modem at your office. Otherwise, you might have 2 or 3 days of no office phone! The other consideration is to make sure that you have enough Internet speed. Check your speed at Speedtest.net.  How much speed you will need will depend on the number of phones at your office.

I highly recommend Vocalocity. They ultimately did help me find and fix all of the problems. And I now have a really great VOIP phone system that is packed with lots of great business features. So, if you want to make the switch, give them a call at 1-877-862-2562 and tell them that Progressive Office referred them to you.

Feel free to comment or to contact us if you need help.

Data Cabling, Cat5e, Cat6/6a Cabling

Microsoft has it backwards

7 Oct 2009

The myth that Microsoft has created is that the Windows operating system needs to keep getting bigger and more functional. With each new release the OS grows bigger with new applications, new graphic interface designs and new utilities. But if you take a look at the cell phone industry, you can see that the PC and the cell phone are converging.Internet Marketing quote

The new cell phones from Blackberry, Apple and Plam are meant to do much more than make phone calls, send and receive messages, and browse the Web. It's a platform, like a PC, that's designed to run a wide variety of sophisticated third-party programs, or apps, from social-networking gateways to games to business tools.

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data cabling,Washington DC

Demand Fair Cell Phone Pricing Policies

12 Jun 2009

data cabling,Washington DC, cell phone billingThis happened to me. I had an employee and he had a cell phone. Even though I warned him that he had limited minutes, he abused the privilege and he started using the phone for HOURS every day. He racked up a huge cell phone bill that topped out at over $900 for one month.

I called Sprint and I told them my story and they were willing to forgive some of the charges. But I got into a serious discussion with the service representative regarding their pricing policy. They charge $.40 a minute if I exceed my monthly limit. I understand and feel that is excessive but I accept the pricing. It is part of the agreement.

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